Sales Policy

Effective Date: January 8, 2025

At Tudglas, we are committed to providing high-quality fitness equipment, sports accessories, and swimming gear with exceptional customer service. Our Sales Policy outlines the terms and conditions for purchasing products from us, ensuring a smooth and secure shopping experience.

1. Product Availability

All products listed on our website are subject to availability. While we strive to maintain accurate stock levels, certain products may become unavailable due to high demand or other factors. In such cases, we will promptly notify you and offer alternatives or the option to cancel your order for a full refund.

2. Pricing and Payment

  • Pricing: All prices are listed in USD and include applicable taxes unless otherwise stated. Prices are subject to change without prior notice, but once your order is placed, the price at checkout is final.
  • Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payment is processed securely using industry-standard encryption technology.

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email detailing the products purchased, total amount, and shipping information. This email serves as proof that we have received your order. Please check your order carefully and notify us immediately if any details are incorrect.

4. Shipping and Delivery

  • Shipping Options: We offer multiple shipping options depending on your location. Shipping fees will be calculated at checkout.
  • Order Processing: Orders are typically processed within 1-3 business days after payment confirmation.
  • Delivery Times: Delivery times vary based on your location and the shipping method selected. Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery.
  • International Orders: We currently ship to select international locations. Additional shipping charges, customs duties, and taxes may apply.

5. Sales Tax

Sales tax is applied to all applicable orders based on your shipping address. The tax rate is determined by the state or country to which the order is being shipped.

6. Promotions and Discounts

From time to time, we may offer promotional discounts, sales, or special offers. These offers are subject to specific terms and conditions, and may not be combined with other discounts unless otherwise stated. Promotional codes must be entered at checkout to apply the discount. Discounts cannot be applied to previous purchases.

7. Order Cancellations

You may cancel your order before it is processed and shipped by contacting our customer service team at info@tudglas.com or by calling (812) 392-0814. Once an order is processed and shipped, it cannot be canceled, but you may return the item for a refund in accordance with our Refund and Returns Policy.

8. Returns and Refunds

If you’re not completely satisfied with your purchase, please review our Refund and Returns Policy. Returns and exchanges must be requested within 30 days of receiving your order, and products must be in new, unused condition. Refunds will be processed according to the terms outlined in our Returns Policy.

9. Customer Responsibility

By making a purchase from Tudglas, you are responsible for ensuring the accuracy of the information provided, including shipping details and payment method. If any information provided is incorrect, please contact us immediately to correct the error.

10. Privacy and Data Protection

We are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and secure your data when you make a purchase with us.

11. Changes to This Sales Policy

Tudglas reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. Please review this policy periodically for any updates.

If you have any questions or concerns regarding our Sales Policy, feel free to reach out to us at info@tudglas.com or call (812) 392-0814. We’re here to assist you!