Shipment Policy

Effective Date: January 8, 2025

At Tudglas, we are committed to providing timely and reliable shipping services to ensure that your products arrive in excellent condition and as quickly as possible. This Shipment Policy outlines the terms, options, and procedures for shipping and delivery.

1. Shipping Methods

We offer a variety of shipping methods depending on your location, the products purchased, and your preferences. The available shipping options will be presented to you at checkout.

  • Standard Shipping:
    Delivery within 5-7 business days for domestic orders (USA). Shipping times may vary for international orders.

  • Expedited Shipping:
    Faster shipping options are available for an additional fee. Delivery times range from 2-3 business days for domestic orders.

  • International Shipping:
    We offer international shipping to select countries. Delivery times vary depending on the destination, typically ranging from 7-21 business days.

2. Shipping Fees

  • Domestic Orders (USA):
    Shipping fees for domestic orders are calculated at checkout based on the weight, size, and shipping method chosen. Free standard shipping may be available for qualifying orders or during promotional periods.

  • International Orders:
    For international shipments, shipping fees will be calculated at checkout based on the destination country, weight of the package, and selected shipping method. Please note that any customs duties or taxes are the responsibility of the customer and are not included in the shipping fee.

3. Order Processing Time

  • Processing Time:
    Orders are typically processed within 1-3 business days from the time payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

  • Processing Delays:
    In cases of high order volume (such as during holidays or sales events), processing times may be slightly longer. We will notify you via email if there are any significant delays.

4. Shipping Addresses

  • Domestic Shipping:
    We ship to all U.S. states and territories. Please ensure that the shipping address you provide is accurate and complete to avoid delays.

  • International Shipping:
    We offer international shipping to select countries. If your country is not listed, please contact us to inquire about shipping availability. Import duties, taxes, and fees for international orders are the responsibility of the customer and are not included in the product or shipping cost.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

6. Delivery Timeframes

  • Domestic Orders (USA):
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
  • International Orders:
    • Delivery time varies by destination and shipping method selected, typically between 7-21 business days.

Please note that delivery times are estimates and may vary based on factors beyond our control, such as weather, carrier delays, or customs processing for international shipments.

7. Shipping Delays

While we strive to ensure timely delivery, Tudglas cannot be held responsible for delays caused by external factors such as:

  • Carrier delays
  • Weather conditions
  • Customs processing (for international orders)
  • Incorrect or incomplete addresses provided by the customer

If you experience a shipping delay, please reach out to our customer service team for assistance.

8. Order Damage or Missing Items

  • Damaged Items:
    If your order arrives damaged, please contact us within 7 days of receipt. We will provide instructions for returning the damaged items and offer either a replacement or a full refund.

  • Missing Items:
    If your order is missing items, please contact us within 7 days of receipt. We will verify the issue and send you the missing products or issue a refund if necessary.

9. International Customs and Duties

For international orders, the recipient is responsible for paying any applicable customs duties, taxes, or fees imposed by the destination country. These fees are not included in the cost of shipping and are not covered by Tudglas.

We recommend that you check with your local customs office to understand any potential fees before placing an order.

10. Changes to Shipping Policy

Tudglas reserves the right to update or modify this Shipment Policy at any time. Any changes will be posted on this page, with an updated Effective Date. Please review this policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions about our shipping services or need assistance with your order, please don’t hesitate to contact us:

Thank you for choosing Tudglas for your fitness and wellness needs. We look forward to serving you!