Payment Policy

Effective Date: January 8, 2025

At Tudglas, we strive to make your shopping experience as smooth and secure as possible. This Payment Policy explains the various payment methods we accept and outlines the terms related to payments for products purchased through our website.

1. Accepted Payment Methods

We accept the following forms of payment for purchases made through our website:

  • Credit and Debit Cards:
    We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.

  • PayPal:
    You can securely pay via PayPal using your PayPal account or a linked debit/credit card.

  • Other Payment Methods:
    We may accept additional payment methods, such as Apple Pay, Google Pay, or others, depending on your location. These options will be presented at checkout if available.

2. Payment Processing

  • Payment Authorization:
    When you place an order, we will authorize the payment method you provide. This process checks that the payment method is valid and sufficient funds are available to complete the transaction.

  • Payment Confirmation:
    Once your payment has been successfully processed, you will receive an order confirmation email containing the details of your purchase, including the total amount paid, products purchased, and shipping information.

  • Delayed Payment Processing:
    In some cases, there may be a delay in processing your payment due to issues with the payment provider or payment method verification. If there is an issue with your payment, we will contact you to resolve it before proceeding with the fulfillment of your order.

3. Currency

All transactions on Tudglas are processed in USD (U.S. Dollars). If you are purchasing from an international location, your payment will be converted to USD based on the exchange rate provided by your payment provider.

4. Taxes and Additional Fees

  • Sales Tax:
    Sales tax will be applied to your order based on the applicable rates in your state or country. The tax rate is calculated during checkout and added to your total order cost.

  • Customs Duties and Import Taxes:
    For international orders, any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer. These fees are not included in the cost of the product or shipping and must be paid directly to the relevant authorities.

5. Payment Security

We take your security seriously. All payments made on Tudglas are processed using secure encryption technology. Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information. We comply with industry standards and regulations to ensure the privacy and security of your data.

  • Fraud Prevention:
    We use advanced fraud prevention measures to protect against unauthorized transactions. If any suspicious activity is detected during payment processing, we may contact you to verify the transaction or cancel the order.

6. Order Cancellation and Payment Refunds

  • Order Cancellation:
    You may cancel an order before it is processed and shipped by contacting our customer service team at info@tudglas.com. Once an order has been shipped, cancellation is not possible, but you may return the item for a refund according to our Refund and Returns Policy.

  • Refund Process:
    If you are eligible for a refund (e.g., due to a return or cancellation), the refund will be issued to the original payment method. Please note that refunds may take 5-10 business days to appear on your account, depending on your payment provider.

7. Payment Errors

In the event that there is an error processing your payment (e.g., insufficient funds, declined card, or incorrect payment details), we will contact you to resolve the issue. If payment cannot be successfully processed, your order will be held until we can confirm payment.

8. Pricing and Changes

  • Price Adjustments:
    The price of an item is the price listed at the time of your order, and we do not apply price adjustments if the price changes after your purchase. However, we may offer promotions, discounts, or special offers from time to time, and these are subject to the terms of the respective offer.

  • Currency Fluctuations:
    For international customers, please note that currency exchange rates may fluctuate, and the final amount billed may vary slightly depending on the exchange rate used by your payment provider.

9. Customer Support

If you have any questions or need assistance regarding your payment, please do not hesitate to contact us:

Thank you for choosing Tudglas! We are committed to ensuring that your payment experience is secure, easy, and convenient.